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file Add-in failure

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1 month 1 week ago - 1 month 1 week ago #4027 by Amanda Lee
Replied by Amanda Lee on topic Add-in failure
Hi All,

When you encounter a problem with Kutools for Excel, please, send us the information about your operating system ( Which version of Windows operating system am I running? ), Excel version and the language you are using on your computer. Also, please send us how did the add-in go wrong in detail. Is it because of a feature you were using, or a specific file you were opening? Or it just happens after you open an excel file? ...  And how does it look when the add-in went wrong?

We will definitly try our best to fix the bugs. However, since the problems can vary widely, especially on so much different computer environment, it will take us a lot of time. So, we will first send you the version that works on your computer for your current use.

So sorry for the trouble.

Yours,
Amanda
Last edit: 1 month 1 week ago by Amanda Lee.

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1 month 1 week ago #4023 by Piecevcake
Replied by Piecevcake on topic Add-in failure
Version 24 and 25 both cause the issue. V21 doesn't. Download from Previous versions of Kutools for Excel - ExtendOffice Forum

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1 month 1 week ago #4022 by Piecevcake
Replied by Piecevcake on topic Add-in failure
Thanks for the ONLY solution! Version 24 doesn't work either. Version 21 works on mso 365/2016 64 bit, w10. I have messaged this to Kutools via the site and asked them to fix. Got an auto reply asking me to email. Not impressed. Hmm let's see - wouldn't it be nice if they updated these forum posts with the solution? And their site?

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3 months 5 days ago #3865 by djsteiner2
Replied by djsteiner2 on topic Add-in failure
I have version 21 running on my other machines. I ended up asking them to send me that version and it’s working. Clearly an issue with version 25. So I’d ask for an earlier version if you’re in a pinch. 
The following user(s) said Thank You: Piecevcake

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3 months 5 days ago #3864 by Excelfans
Replied by Excelfans on topic Add-in failure

Please try to contact us via ExtendOffice | Report a bug .

Please try to be more specific about your issue in the email, and you will get the solution quickly.

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3 months 1 week ago #3853 by Cosmin_Teodor
Replied by Cosmin_Teodor on topic Add-in failure
     I have the samy problem. Does anybody figured out a solution to this or we just have to give up using this Add-in (tool)?

     Thanks.

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