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fileAdd-in failure

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1 month 2 weeks ago #3842 by djsteiner2
Replied by djsteiner2 on topic Add-in failure
I've been dealing with this issue on my brand new laptop for several weeks.  Lucky my other machines are working OK - it will randomly crash, but I'm able to eventually get it back.  Sometimes excel will open without the add in and I have to re-open.  I just keep getting the same reply from their "support" email to disable all other add-ins and reinstall - it hasn't worked... it's very frustrating.  I've been using this product for nearly a decade now - maybe 8 years? Several versions, several machines... it's never been this bad.  There was also a time when they would reply and actually be helpful.  It's so disappointing.  There is clearly something wrong with this latest version (25).   

Has anyone out there found a solution - or better yet - another product?

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1 month 2 weeks ago #3829 by phil-jones5969
Replied by phil-jones5969 on topic Add-in failure
That did not work.

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1 month 3 weeks ago - 1 month 3 weeks ago #3822 by Excelfans
Replied by Excelfans on topic Add-in failure
Hello,
Please try this version Beta version.

Please try to contact us via ExtendOffice | Report a bug .

Please try to be more specific about your issue in the email, and you will get the solution quickly.

Last edit: 1 month 3 weeks ago by Excelfans.

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1 month 3 weeks ago #3811 by phil-jones5969
Replied by phil-jones5969 on topic Add-in failure
Did you find an answer to this problem.
I have the same issue.
Thanks
Phil

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  • brian.morel@jacobs.com
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2 months 1 week ago #3767 by brian.morel@jacobs.com
Add-in failure was created by brian.morel@jacobs.com
 I received this message when attempting to open Excel with the newly downloaded Kutools 25.0 add-in enabled.

"Excel is running into problems with the 'detong.kteloader' add-in." Then it states to update if it continues.  Updates do not work. 

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