0
Undo
Votes
I had Kutools on my old laptop and it was working fine.
Got a new laptop and installed, and it was working fine.
About a week ago, it stopped working and I couldn't find any reason why...so I uninstalled it and downloaded it to reinstall.
When I try to run the reinstall now, I get a Runtime Error:
Appears that there is some kind of file access issue once the install is downloaded. Any ideas why it can't download and be run from a local directory much appreciated.
Got a new laptop and installed, and it was working fine.
About a week ago, it stopped working and I couldn't find any reason why...so I uninstalled it and downloaded it to reinstall.
When I try to run the reinstall now, I get a Runtime Error:
Runtime Error: (at -10):
Cannot import
dll:<utf8>: C:/Users/directory/AppData/Local/Temp/is-108GB.tmp\KTEMain32.dll
OK
Appears that there is some kind of file access issue once the install is downloaded. Any ideas why it can't download and be run from a local directory much appreciated.
0
Undo
Votes
Hello,
Sorry for this issue.
1. Please try to disable your antivirus software, and then go to uninstall the Kutools for Excel from the Control Panel.
2. Go to download and reinstall the software from our website.
3. If the problem persists, please try to install the MSI package.
4. If the problem persists, please try to delete all files under c:\users\asheehan\appdata\local\temp\.
5. Please contact me via
Thanks in advance.
Sorry for this issue.
1. Please try to disable your antivirus software, and then go to uninstall the Kutools for Excel from the Control Panel.
2. Go to download and reinstall the software from our website.
3. If the problem persists, please try to install the MSI package.
4. If the problem persists, please try to delete all files under c:\users\asheehan\appdata\local\temp\.
5. Please contact me via
Thanks in advance.
Jay - I am having the same issue with reinstalling. I tried the steps you list above, but I still get the same Runtime Error. Also tried reinstalling Visual C++ based on some other solutions to this type of error.
Any help? My company is looking at purchasing more licenses, but this is holding us up in the process.
Any help? My company is looking at purchasing more licenses, but this is holding us up in the process.
0
Undo
Votes
Hello,
Do you mean you see the runtime error in the Excel add-ins manager?
If yes, please try to install the software with the EXE installation package.
Do you mean you see the runtime error in the Excel add-ins manager?
If yes, please try to install the software with the EXE installation package.
0
Undo
Votes
I used your exe from your web site and it won't reinstall. Also tried the MSI package, same result.
I find it hard to think I am the only one, especially since I see another person saying they have the same issue. I think you have either got:
1. A bad exe on your downloads page - entirely possible. Is this a new version? If so, I think it may be packaged wrong.
OR
2. A bug on Windows 10.
If you look at the error below (screenshot), it is generated when the download completes and the exe starts the install. It comes up immediately after the box showing language options, which I left at the default of English. The error 'says' Cannot Import... it looks like it is trying to use a path to which it doesn't have access? If you could tell me what it is trying to do at this stage, perhaps I could troubleshoot it myself.
I uninstalled the product from the Windows Uninstall Programs in Control Panel when it stopped working. one day, for no reason I could see, it just stopped working. I couldn't find any reason, nor could I find any advise on forums, so I uninstalled. The software came off with no errors, no problems.
When I tried to reinstall however, the error below began. I can't get past it at all.
I removed the registry keys left behind after the uninstall (the uninstall is not clean) and rebooted. No difference - same error when I try to install.
If you can't fix this, I certainly won't recommend this software to others in my company. This has been going on over a week and I am a legitimate license holder. It appears that there is no support for your software after we paid for the license, which is unacceptable. You have a bug, I need a work around or a refund of the purchase price for the license.
I find it hard to think I am the only one, especially since I see another person saying they have the same issue. I think you have either got:
1. A bad exe on your downloads page - entirely possible. Is this a new version? If so, I think it may be packaged wrong.
OR
2. A bug on Windows 10.
If you look at the error below (screenshot), it is generated when the download completes and the exe starts the install. It comes up immediately after the box showing language options, which I left at the default of English. The error 'says' Cannot Import... it looks like it is trying to use a path to which it doesn't have access? If you could tell me what it is trying to do at this stage, perhaps I could troubleshoot it myself.
I uninstalled the product from the Windows Uninstall Programs in Control Panel when it stopped working. one day, for no reason I could see, it just stopped working. I couldn't find any reason, nor could I find any advise on forums, so I uninstalled. The software came off with no errors, no problems.
When I tried to reinstall however, the error below began. I can't get past it at all.
I removed the registry keys left behind after the uninstall (the uninstall is not clean) and rebooted. No difference - same error when I try to install.
If you can't fix this, I certainly won't recommend this software to others in my company. This has been going on over a week and I am a legitimate license holder. It appears that there is no support for your software after we paid for the license, which is unacceptable. You have a bug, I need a work around or a refund of the purchase price for the license.
0
Undo
Votes
Hello,
We are looking at this issue and try to fix it soon. Sorry for the inconvenience.
We are looking at this issue and try to fix it soon. Sorry for the inconvenience.
Yes, I mean the runtime error. I have tried both the MSI package as well as the EXE. I also tried your steps:
"1. Please try to disable your antivirus software, and then go to uninstall the Kutools for Excel from the Control Panel.
2. Go to download and reinstall the software from our website.
3. If the problem persists, please try to install the MSI package.
4. If the problem persists, please try to delete all files under c:\users\asheehan\appdata\local\temp\.
5. Please contact me via "
We have purchased licenses, but cannot even get the software to install. You have said that you all are looking into the issue, so please let us know what we can try to get this resolved.
"1. Please try to disable your antivirus software, and then go to uninstall the Kutools for Excel from the Control Panel.
2. Go to download and reinstall the software from our website.
3. If the problem persists, please try to install the MSI package.
4. If the problem persists, please try to delete all files under c:\users\asheehan\appdata\local\temp\.
5. Please contact me via "
We have purchased licenses, but cannot even get the software to install. You have said that you all are looking into the issue, so please let us know what we can try to get this resolved.
0
Undo
Votes
Hello,
Sorry for all the inconvenience.
Please try these steps https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/runtime-error-10-when-i-try-to-install-assasins/1324bdaa-af4e-411f-a154-2fd90121a1dc?auth=1
We are working on the new version to fix it now. It may be caused by the Windows update.
Sorry for all the inconvenience.
Please try these steps https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/runtime-error-10-when-i-try-to-install-assasins/1324bdaa-af4e-411f-a154-2fd90121a1dc?auth=1
We are working on the new version to fix it now. It may be caused by the Windows update.
Hello Jay,
Has there been any update to the version to try to fix this issue? I attempted the steps listed in your link, and even wound up reinstalling Windows on one machine trying to get it to work. I still get the Runtime error when I run the .EXE from your website, and a "Failed to register" when I run the .MSI.
It has been almost 3 weeks since you were "working on a new version to fix this". Is there a solution to this issue other than using old installers?
Has there been any update to the version to try to fix this issue? I attempted the steps listed in your link, and even wound up reinstalling Windows on one machine trying to get it to work. I still get the Runtime error when I run the .EXE from your website, and a "Failed to register" when I run the .MSI.
It has been almost 3 weeks since you were "working on a new version to fix this". Is there a solution to this issue other than using old installers?
0
Undo
Votes
Just purchased and Kutools For Excel is not working in Outlook (Office Home and Business 2016) for me. Any solution yet? I just did a fresh install on two new computers with the latest version...
- Page :
- 1
There are no replies made for this post yet.